Remote Roadside Assistance_19586

Job Description

This is a remote position.

What to Expect

On a day-to-day basis, agents can expect to participate in the following activities

24 / 7 service of inbound calls for roadside assistance and other service requests from clients’ customers and / or client account representatives for assistance with items such as :

– a vehicle that won’t start

– flat tire(s)

– keys locked inside a car

– vehicle out of gas

– vehicle in an accident

Place outbound calls to the list of clients’ service providers to secure appropriate towing assistance to resolve the customer’s needs

Possible outbound calls to client, client’s customers, and / or client account representatives for status and clarification purposes.

Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

Outbound coordination with client’s service providers & possible follow-up calls for clarification and / or additional calls for secondary services

Probe to identify the needs of the customer based on the vehicle’s inoperable situation

Identify the customer’s location using Google Maps and other client tools

Provide policy coverage details based on the specific client program

Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

Provide status updates to customers calling after the initial request for assistance was processed

Requirements

• USB Hardwired Headset with phone-quality audio required
• Must maintain the most recent version of Windows 11 (fully patched with no pending updates)

Requirements

Requirements Must be a U.S.-based independent contractor Must pass a background check and photo ID verification USB hardwired headset with phone-quality audio Windows 10 or 11 (fully updated) Hardwired internet connection (Spectrum Business required if using Spectrum)