Bilingual Contact Center Representative

A company is looking for a Bilingual Contact Center Representative.

Key Responsibilities :

Deliver personalized service and respond to product inquiries (70% of time)

Conduct research and follow up on member issues to achieve resolution (20% of time)

Provide administrative support and participate in team huddles (10% of time)

Required Qualifications :

High school diploma or equivalent is required

Minimum of 1+ years of customer service experience in a call center

Bilingual in Spanish and English required

Familiarity with using multiple computer and telecommunications technologies

Experience with performance metrics and quality assurance processes is preferred