Assistant Manager

Support store leadership with achieving sales targets and goals by driving sales and business results through a premium guest experience and efficient execution of store operations. Accountable for participating in all activities required to attain store objectives including sales attainment, delivery of customer service goals, meeting operational obligations, merchandise presentation, and inventory control program success. Drive operational efficiencies while maximizing overall customer satisfaction.

Sales / Service

• Assist management on change efforts related to product and service knowledge and sales behaviors for associates.
• Identify issues, builds action plans, and seeks opportunities to grow the business and increase customer satisfaction.
• Promote and foster a customer focused environment that ensures outstanding service.
• Provide customer relations by engaging with customers, ensuring customer needs are being met transitioning customer interactions to sales associates, and providing general support of the sales team.
• Ensure a positive shopping experience for all customers, addressing and resolving concerns, and soliciting customer feedback, and satisfying customer requests.
• Provide coaching on sales, product, and customer training in ensuring the highest level of customer service and sales.
• Provide outstanding customer service experiences by embracing company values, offering product and service offerings, and offering knowledge to provide the highest level of care to customers.
• Floor management to ensure store associates are delivering an exceptional customer service experience, building relationships and delivering on customer service and sales goals.

Operations

Completes all operational functions according to company guidelines, including but not limited to the following :

Works under the direction of the Store Manager to :

General

Qualifications - External

PREFERRED QUALIFICATIONS

Associates have access to healthcare benefits (medical, dental and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time / 6 days accrued per year for part-time), paid Sick / Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Long Term Disability (180 day waiting period) coverage is also available for full-time associates. Associates Scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).

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External EOE Selector

UScellular is an EEO employer and gives consideration to qualified applicants without regard to race / color / age / religion / sex / sexual orientation / gender identity / national origin / disability / veteran status, pregnancy or genetic information.