Part Time Member Service & Sales (Teller)

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America we create exceptional service experiences with every member every time. We provide life changing value by genuinely caring about each member expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Job Description

LOCATION

Moab Main St Branch :

1047 So Main Street

Moab UT 84532

SCHEDULE

Part Time; Monday-Friday hours will vary between 8 : 40am - 6 : 15pm

At Mountain America we are committed to taking care of all our employees.

Starting competitive pay of $19.00 per hour and can increase depending on experience plus incentives

Performance reviews with opportunities to increase compensation

Excellent medical and dental benefits with minimal employee contribution (full time employees)

Paid time off volunteer time off and paid holidays

Matching 401K

Tuition assistance

Professional development

And more!

To be effective an individual must be able to perform each job duty successfully.

Member Focus

• Provides exceptional member service to credit union membership by assessing member needs advising to meet their needs and assisting in those transactions which could include opening new accounts servicing existing accounts and explaining our products and services that best suit our members needs and accomplish the credit union objectives.
• Recognizes member needs educates on options for managing financial transactions through MACU tools resources technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints determining the cause of the problem providing the best solution to resolve the problem expediting correction or adjustment and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations

Other Responsibilities

KNOWLEDGE SKILLS and ABILITIES

The requirements listed are representative of the knowledge skills and / or abilities accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least six months of customer service experience.

Industry experience preferred.

Education

High school diploma or equivalent

Licenses Certificates Registrations Trainings

To be completed during the first 90 days :

Branch Foundations

Computer / Office Equipment Skills

Managerial Responsibility

No supervisory / managerial responsibilities

Other Skills and Abilities

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Vision Requirements

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers light traffic)

#INDMS

#LI-CC1

Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.

Key Skills

Bidding,Apps,Benefits,Corporate Recruitment,Android Development

Employment Type : Part-Time

Experience : years

Vacancy : 1