Customer Communications Manager

Dealership :

L0105 Lithia Home Office

Customer Communications Manager

Location : Medford, OR (Ideal); open for remote

Compensation : The full salary range for this position is $65,000-$95,000 annually. The anticipated starting pay for this role is $65,000-$85,000 , based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws.

The Customer Communications Manager leads a dynamic team that serves as the primary point of contact for all accounting-related shared services. This role is pivotal in delivering exceptional customer service to both internal and external stakeholders, ensuring timely and effective support with an emphasis on one-contact resolution.

What You'll Do :

Customer Communications

• Manage a dynamic communications function serving our internal and external customers, leveraging different communication channels including chat, email, and the Service Now platform to drive our mission of one-contact resolution for our over 300 locations in US and Canada
• Ensure efficient and effective customer experience for our customers
• Collaborate with accounting-related shared service teams in escalating and resolving customer issues, questions, or concerns
• Oversee call center

Customer Service Performance Measurements

What You'll Bring

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements .