Apothecary Associate

Responsibilities : Client Services and Order Fulfillment Creating, submitting, receiving, unpacking and shelving vendor orders and transferring invoices to the accounting team Monitoring phone and email requests and corresponding in a professional and timely manner Completing mail-order and in-clinic orders; processing orders for shipping or curbside pickup Access and interpret treatment plans from EHR software and communicate protocol instructions to clients in a clear manner as needed Correspond with clients and / or clinical staff to ensure precise fulfillment of supplement orders Maintain accurate and secure records of client data including contact information, credit card details, order history Field clients questions and re-direct to medical staff when appropriate Maintain comprehensive knowledge of product stock and ability to efficiently and effectively help practitioners and clients locate items on shelves Maintain positive relationships with clients, staff, practitioners, and brand representativesStore UpkeepUnpacking boxes checking order against packing slip and notating any missing or damaged product to notify apothecary managerStocking and fronting product; keep shelves tidy and navigableKeeping store clean; removing and recycling boxes and packing materials as they are unpackedOrganizing packing materials for re-use in packing outgoing client mail ordersAssisting Apothecary Manager Processing incoming vendor invoices including notating any items damaged or missing in transit; transmit invoice and any additional information to manager Coverage for apothecary outside of regular hours as available in apothecary managers absence Attend meetings as requestedRequirementsMust Have Prior work experience in retail, sales, customer service, healthcare, or other relevant role High level of organization and attention to detail while completing all daily tasks Demonstrated ability with Microsoft Office applications, and Shopify Comfort and dexterity in learning new technologies and systems Capability to maintain effective communication between departments, co-workers, and teams to effectively collaborate and cooperate to complete tasks; team player with a good sense of camaraderie and support Ability to work independently to prioritize tasks with various timelines and urgency Effective time management skills and ability to multi-task Ability to fulfill client, practitioner, and management requests quickly, accurately and efficiently Ability to uphold and respect client confidentiality at all times, maintaining HIPAA compliance standards Strong interpersonal skills with the ability to deal courteously and effectively with internal and external requests Creativity and efficient utilization of resources to problem-solve and think on ones feet Timely arrival to work and reliable, timely communication when schedule conflicts ariseNice to Have Interest in the field of community or holistic healthcare and / or herbalism Product marketing experience

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