Supervisor, Utility Services (26-WS)

Description

The intent of this job description is to provide a representative summary of the major duties locations and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a contract between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title :

Supervisor Utility Services

Job Code : P0387

Supervises Directly :

Yes

New or Revised : Revised

Regular or At-Will : At-Will

Date Last Revised : 10 / 30 / 2025

Exempt or Non-Exempt :

Exempt

Compensation Approval Signature :

Union / Non-Union :

Non-Union

Division

Department Name

Operations

Water-Construction Contract Mgt

Salary Schedule :

Non-Union Salary Range

Cost Center Code : 813015

Grade : NU16

Essential Position : Yes

Reports To :

Supervisor Public Space

EEO Code : Professionals

Work Format

In-Person

Who We Are & What We Do :

At DC Water we provide more than 700000 District of Columbia residents and 24.6 million annual visitors with essential water wastewater and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia . We aspire to be known for superior service ingenuity and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision we commit to our shared mission every dayexceeding expectations by providing high quality water services in a safe environmentally friendly and efficient manner.

Role Description :

Supervisor Utility Services supervises personnel and guides work processes records management data and technology integration productivity and performance measures and evaluation and logistical support for the water and sewer infrastructure repair and maintenance operations work plans and program improvement efforts. Performs data evaluation statistical analysis and directs the tracking analyzing and reporting of work order activities for the purpose of documenting evaluating and reporting operational activities including performance productivity cost of service and work force utilization.

Essential Duties & Responsibilities :

Directs the program management process for work planning scheduling and work coordination to support the Water and Sewer infrastructure repair and replacement projects and system rehabilitation efforts.

Serves as a DC Water liaison to DDOT in the coordination of permit applications and processing and other DDOT provisions that are required to initiate and execute water and sewer emergency repairs and system maintenance and rehabilitation projects in public space.

Plans monitors and coordinates activities involved with the planning scheduling replacement and maintenance of distribution system assets in Water Sewer and Customer Services in addition to contracted services.

Participates in the identification development and management of databases and record management systems based on business requirements.

Facilitates and supports the workflow standardization and Maximo integration efforts to link the Water and Sewer Operations into the enterprise records management system.

Guides the planning qualifying setting parameters coordinating and scheduling infrastructure repair replacement activities with various stakeholders including customers outside agencies and contractors facilitating business requirements such as DDOT permits utility marking and other preliminary activities.

Supports strategic planning and innovation activities by analyzing policy business processes conducting benchmarking and research activities and making recommendations.

Participates in the development of analytical models and tools for tracking and evaluating work order records management systems including data collection data maintenance and data analysis and reporting.

Provides logistical support for maintaining and reassessing data collection analysis and reporting requirements in various functional areas including strategic planning performance measurement project management work standardization and automation.

Evaluates business processes workflows policies and procedures and provides recommendations to enhance operations and customer services.

Performs data research data analysis quality assurance review and evaluation on water and sewer operations assets and inventories.

Works with various business units coordinating repair and maintenance activities and addressing business requirements. Performs QA / QC and statistical analysis and prepares a wide range of reports on operational and financial performance to meet reporting requirements requested by outside agencies such as the Environmental Protection Agency Fire and Emergency Medical Services Department of Transportation and others as well as for the purposes of evaluating and developing both short-term and long-term business plans.

Establishes and documents business processes workflow including data standards and procedures and definitions for the data dictionary.

Maintains and supports the Authoritys records management systems and other databases that support the Water and Sewer infrastructure repair and maintenance operations work management plans and program improvement efforts.

Works closely with IT project managers and programmers in applying effective systems and data models and designing and coding utilities.

Works across functional groups to address senior management information needs develop a wide range of reports identifying and interpreting trends on distribution system assets work performance and operations.

Provides support to other DC Water branches / departments with data analyses data extracts and queries related to water and sewer service assets.

Prepare performance data and evaluation reports as well as routine and special reports as required.

Performs other duties and projects assigned at the discretion of the immediate supervisor.

Supervisory Responsibilities : Supervises employees; makes work assignments sets priorities interprets work orders etc. Establishes work performance standards prepares written performance evaluations and monitors employee code of conduct; recommends promotions terminations reassignments disciplinary and other personnel actions. Determines training needs approvals and schedules leave. Ensure that workers complete projects or assignments in a thorough and responsible manner.

Key Working Relationships : Interacts with co-workers in the department and throughout the Authority contractors other government agencies and organizations the general public etc.

Skills & Qualifications :

The qualifications listed below are representative of the knowledge skill and ability necessary for an

individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are

provided.

Required Skills & Qualifications

Required Experience :

Four (4) years of progressive experience in program and workflow development data and process management performance evaluation and QA / QC processes.

Minimum Education Requirements :

Bachelors degree in Business Administration or Computer Science.

Required Skills :

Advanced skills in records management Access database applications and GIS applications; experience in database-related activities including developing maintaining and documenting relational SQL queries data modeling working with Open Database connectivity (ODBC) and developing new query tools.

Skill in planning and coordinating work requirements with internal work units and outside agencies particularly DDOT by applying and interpreting applicable standards requirements and specifications that are necessary to execute water and sewer infrastructure repairs and maintenance activities.

Strong supervisory analytical work planning organizational inter-agency liaison conflict resolution and customer outreach skills. Ability to perform technical computations analyze complex data prepare plans and reports based on findings.

Excellent oral and written communication skills.

Required Licenses & Certifications :

N / A

Physical Requirements :

Office and field setting work environment.

Subject to indoor and outdoor environmental conditions that include exposure to extreme cold and / or hot temperatures.

Preferred Skills & Qualifications

Preferred Experience :

N / A

Preferred Education Requirements :

N / A

Preferred Skills : N / A

• The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Your Experience at DC Water :

At DC Water our people make us an industry leader. Join a group of thinkers innovators and problem solvers focused on protecting lifes most precious resource in the nations capital.

Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

Connect to a strong culture. Everything we do is grounded in our shared valuesaccountability trust teamwork customer focus safety and wellbeing.

Be your true self. We are an inclusive organization that embraces diversity and we recognize and celebrate employees individuality and unique contributions.

Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO / AA employer M / F / D / V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against qualified individuals with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and / or to receive other benefits and privileges of employment please email .

Required Experience :

Manager

Key Skills

Athletics,Administration And Accounting,Academics,Financial Services,Cisco,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1