General Manager, Starbucks - Westfarms

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Starbucks, oversees Starbucks operations, ensuring a professional, safe, and profitable environment in adherence to all company standards.

What You Will Do

• Follow and ensure the team adheres to Food Division Standards and Best Practices.
• Ensure the service basics of Connect, Anticipate, Personalize, and Own are met.
• Take responsibility for daily operations.
• Take charge of hiring and supervision.
• Be accountable for sales, expenses, and bottom-line profits.
• Ensure the team prepares and presents drip coffee, cold beverages, espresso bar, and pastry products to Starbucks standards.
• Follow Starbucks merchandising, product presentations, and signing standards.
• Monitor food quality by completing Starbucks checklists.
• Support a strong working relationship with store management.
• Provide ongoing training, feedback, coaching, and staff motivation to maximize team performance and satisfaction.
• Maintain role model standards in grooming, professional appearance, and communications.
• Meet the highest standards of workplace safety, sanitation, and equipment care as set by the Health Department and company policy.
• Complete scheduling and weekly People leader activities to maximize colleague productivity, labor cost control, and customer satisfaction.
• Utilize forecasts, daily sales reports, and weekly food cost and payroll reports to ensure monthly profit / loss goals are met.
• Assist in the preparation and production of all menu items.
• Take charge of ordering and receiving food, beverage, dry, and paper goods based on budget and business needs.
• Timely pay invoices according to vendor contracts and Food Division Best Practices.
• Manage food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis, maintaining targeted food costs.
• Source, select, build, and sustain a high-performing team.
• Cultivate and maintain a positive team culture, ensuring a safe and enjoyable work environment.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership and Team Management : Ability to lead and ensure team adherence to Food Division Standards and Best Practices, including hiring, supervision, and ongoing training to maximize team performance and satisfaction.

Customer Service Excellence : Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.

Operational Management : Take responsibility for daily operations, including scheduling, payroll management, and overseeing the preparation and presentation of products to Starbucks standards.

Financial Acumen : Accountability for sales, expenses, and bottom-line profits, utilizing forecasts, daily sales reports, and weekly financial reports to meet monthly profit / loss goals.

Communication and Relationship Building : Establish and support a strong working relationship with store management, effectively communicate with the team, and maintain role model standards in grooming, professional appearance, and communication.

Who You Are

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include :

Access the full menu of benefits offerings   here .

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.