Customer Service Telephony Representative

Customer Service Telephony Representative

The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Rep is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The Customer Service Telephony Representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. When the call volume is low, the Customer Service Telephony Representative will aid the Customer Service Department with scheduling fill-ins, and any additional activities that are needed.

Duties And Responsibilities

• Review Telephony & make follow-up reminder calls as needed.
• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Complete / Update reports assigned.
• Completing Special Projects assigned by leadership team.
• Notify supervisor of ongoing problems.
• Performs other related duties assigned.

Communications

Professional Standards

Professional Development

Qualifications :

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.