Information Technology Technical Support

✨ About the Opportunity

A major banking firm is growing its tech support team and is looking for a people-focused, tech-savvy IT Support Specialist to join their South Jordan location. If you love solving problems, helping others, and keeping technology running smoothly, this role is for you! ?

• ? What You’ll Be Doing
• ? Provide friendly and efficient support via phone, chat, and in person
• ? Troubleshoot issues with hardware, software, applications, and system access
• ? Log tickets accurately and keep users updated throughout the process
• ?️ Install, configure, and repair computers, peripherals, and software
• ? Diagnose technical issues and offer clear, step-by-step solutions
• ? Work closely with teammates and escalate issues when needed
• ? Support a 24 / 7 environment (may include evenings / weekends / holidays)
• ? Maintain a positive, patient, and professional attitude at all times
• ? What You Bring
• ⭐ Strong customer service and communication skills
• ?️ 2–5 years of IT support experience (enterprise / high-tech environment is a plus!)
• ? Solid troubleshooting and problem-solving abilities
• ? Ability to stay calm, organized, and independent under pressure
• ? High school diploma or GED
• ? Willingness to work varied shifts as needed
• ? Why You’ll Love This Role
• ? ? Work with modern technology in a professional banking environment
• ? Supportive, team-oriented atmosphere
• ? Opportunities for long-term growth and possible full-time hire
• ? Hands-on work that keeps every day interesting