Solutions and Delivery Manager (Hayward)

The Mission

As the Manager, Solutions & Delivery , being the critical bridge between our clients and our global delivery teams. Your role is to translate abstract research goals (e.g., Make the model wittier ) into concrete, executable engineering standards (SOPs), ensuring we deliver the Golden Standard of data every time.

Key Responsibilities

1. Pre-Sales Solutioning & Technical Scoping

• Requirement Translation : Partner with the Account manager during early client engagements to analyze complex technical requirements. Translate vague requests (e.g., Improve safety boundaries) into specific data strategies (e.g., Adversarial Red Teaming protocols).
• Pilot Architecture : Lead the design and execution of Proof of Concept (POC) pilots. Define the initial prompt sets, grading rubrics, and success metrics to win client confidence.

2. Delivery Architecture & SOP Engineering

3. Quality Assurance & Dual-Evaluation

4. Resource Orchestration

Requirements