Senior Director, GTM Strategy & Operations

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

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We are seeking a strategic data-driven leader with a deep understanding of sales processes marketing strategies and customer success frameworks to serve as the key functional business partner to the Commercial Organization and will be a strategic partner to the Chief Customer Officer (CCO). This leader will combine financial rigor with GTM operational excellence owning the commercial forecast performance analysis and GTM processes across Sales Customer Success Marketing and Partnerships. The ideal candidate blends financial acumen with operational execution and AI enabled problem solving to drive top line growth.

The ideal candidate will have a proven track record of building scalable processes mentor high-performing teams and sustained revenue growth. Strong analytics skills and experience building and leveraging AI across sales and marketing technology platforms is essential. Key responsibilities include enhancing forecasting accuracy improving pipeline management and driving cross-functional collaboration to maximize revenue outcomes.

Key Responsibilities :

• Commercial Strategy and Growth

Partner with the CCO and all Finance teams to develop and operationalize a commercial growth strategy ensuring alignment between pipeline and bookings targets capacity headcount and budgets

Own and evolve the global sales forecasting framework implementing a disciplined data-driven forecast cadence across all theatres and segments.

Drive operational excellence by refining core sales processes methodologies and business cadences (e.g. territory management forecasting and pipeline reviews)

Foster cross-functional alignment across Sales Strategy Marketing BUs and Finance to drive operational efficiency accelerate growth and increase retention

Oversee territory design ensuring sales coverage aligns with market opportunities and business objectives

Qualifications :

U.S pay range

$200000 - $250000 USD

What Diligent Offers You

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV / AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

To all recruitment agencies : Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Required Experience :

Exec

Key Skills

Business Development,Marketing,Pricing,Analysis Skills,Research Experience,Project Management,Research & Development,Strategic Planning,Financial Modeling,Leadership Experience,Management Consulting,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 200000 - 250000