Tier 1 Help Desk Support (In Person)

To apply, you must take this assessment :

Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area.

This position is a key member of Reliable Technology’s  Partner Success Team.  The TIER 1 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts.

The TIER 1 DESKTOP SUPPORT TECHNICIAN installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success.

BENEFITS

• Paid Personal Time Off
• Paid Federal Holidays (7)
• Competitive Salary
• Professional Sporting Event Suites year round
• Activities + Outings (Family Atmosphere)
• Regular Reviews for Advancement

Job Requirements

TECHNOLOGY SKILLS

Experience with installation, configuration, maintenance and management of the following :

General Requirements

General Responsibilities

CUSTOMER CARE

TEAMWORK

KNOWLEDGE & LEARNING

DAILY TASKS

PERIODIC TASKS

REPORTING STRUCTURE

This position reports to the Network Services Manager and Service Coordinator. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters will be handled by the Accounting Manager in coordination with the Network Service Manager. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel.

The employee is occasionally required to stand and reach with hands and arms. The employee must periodically lift and / or move large, bulky and / or heavy items up to and exceeding 50 pounds and / or use a dolly to handle such items. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type : Full-time

Benefits :

Application Question(s) :

Experience :

Language :

Ability to Commute :

Work Location : In person