Sales Lead - San Rafael Thrift StoreThe Salvation Army Southern California • San Rafael, CA, United States

Sales Lead - San Rafael Thrift Store

The Salvation Army Southern California • San Rafael, CA, United States

11 days ago

Job type

Part-time

Job description

San Rafael, CA - Retail Sales Lead - Part Time (25 hours weekly)

Pay Rate : $18.57 hourly

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community through the commitment to “Do The Most Good” at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping / donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

Opportunity for career growth
Paid time off
Employee Discounts
Employee Referral Bonuses

Responsibilities

Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management, rotation, ARC merchandising standards, and donations.

Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling) in the absence of the Store and / or Assistant Manager. Discuss concerns with District Sales Manager.

Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

In the absence of the Store Manager and Assistant Manager, schedules Store Employees to ensure appropriate coverage in store and donation center, coordinates daily morning and shift change team meetings, provides coaching, training, and development to the Store Employees, and processes paperwork per Review Standards, especially relating to Time and Attendance compliance.

Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations, and develops strategies to improve service to maximize the customer experience.

Back Room Processing – Supports Store Manager to ensure Back Room Processors / Warehouse Associates work effectively and efficiently to meet daily processing goals.

Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.

Responsible for protection and security of store currency, inventory, and property, including safe funds daily logging of cash deposits, bank deposits, products for sale, store equipment, and building security.

Ensures building is secured during non‑operating hours with alarm system arming and alert protocol.

Assures safety measures are established and maintained consistent with ARC policy and governmental regulations, and reports safety issues and incidents immediately.

Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.

May transfer or be relocated to other stores based on business needs.

Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors, and Command Administration.

Position Objectives

Provide customers with the best selection, exceptional service and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Implement positive and effective Work Therapy Assignments and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

High School diploma / GED.

Minimum of one‑year previous retail experience; supervisory experience preferred.

Pass background check, including Criminal History and Sex Offender Registry.

Ability to communicate effectively with management, employees, customers, and donors.

Physical Demands

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.

Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, cart, hand trucks and miscellaneous carts.

Ability to lift up to 50 lbs.

Ability to perform various repetitive motion tasks.

Core Competencies

Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.

Oral Communication – Speak professionally, clearly, and persuasively, seek clarification, respond appropriately.

Written Communication – Write clearly and informatively; edit for spelling and grammar; present numerical data accurately; read and interpret written information.

Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to goals, core values and objectives.

Schedule

Stores operate 7 days per week. Work schedules are determined by Management and employees must be flexible to ensure adequate coverage. Sales Leads may be scheduled for any part‑time shift including evenings, weekends, and holidays.

Seniority Level

Mid‑Senior level

Employment Type

Part‑time

Job Function

Sales and Business Development

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