Client Solutions Partner (Reno)

EdgeCore Digital Infrastructure serves the world's largest cloud and internet companies with both ready-for-occupancy and build-to-suit data center campuses that are designed for density. Privately held and backed by committed equity to fund an aggregate amount of over USD $16.5 billion in development, EdgeCore enables hyperscale Client requirements by proactively investing in regions that provide the land and power necessary to support and scale AI and cloud technology. While working thoughtfully with the communities in which we do business, our data center campuses are built at scale to meet key performance specifications, safety metrics and sustainability objectives. EdgeCore has data center campuses in five North American markets with plans to expand. For more information, please visit edgecore.com.

EdgeCore is hiring a Client Solutions Partner to own a hyperscale client relationship end-to-end. You'll be the bridge between operations, construction, engineering, and security teams translating technical complexity into clear executive communication and ensuring a world-class client experience at our Reno campus. You need deep data center operational knowledgebut your job is client partnership, not running the facility.

Reporting directly to the VP of Client Experience and based in Reno, NV you'll own one hyperscale client relationship across that campus. This isn't a support roleyou're a strategic partner to both the client and EdgeCore leadership. What you build here becomes the foundation for how EdgeCore scales client experience across a growing hyperscale portfolio.

This role is dynamic and unpredictable. Last-minute client requests, after-hours incidents, surprise auditsit's all part of the job. If you thrive on variety, stay calm under pressure, and can navigate tough conversations with grace, you'll excel here.

• Own day-to-day relationship for a hyperscale client, engaging everyone from field technicians to C-suite executives
• Deliver quarterly business reviews that demonstrate value and drive strategic conversation
• Translate complex technical data into clear, executive-ready communications
• Influence cross-functional teams and resolve conflict diplomatically
• Advocate for the Client while balancing EdgeCore's operational priorities.
• Craft executive-ready communications during incidents with clear, calm messaging
• Lead post-incident reviews and identify improvements proactively
• Act as first escalation point, make real-time decisions during critical issues, provide after-hours or weekend support when required.
• Manage site vendors : landscaping, janitorial, pest control, gates, parking, building upkeep
• Plan and execute client events : cookouts, site tours, VIP visits
• Resolve unexpected issues that keep facilities running smoothly
• Partner with Core Operations and Accounting teams with power billing activities
• Track and report PUE, load factors, cost per kW
• Ensure accurate client billing and resolve discrepancies with finance and operations teams
• Develop SOPs, EOPs, operational runbooks, and RACI matrices
• Define and document the Client Solutions Partner operating model to scale across EdgeCore's portfolio
• Prepare QBRs with data-driven insights and own recurring operational reporting
• Support Ready for Service (RFS) milestones for client expansions
• Lead client onboarding : site tours, systems training, operational integration
• Track contractual SLAs and KPIs across both facilities, address performance gaps proactively
• Coordinate with legal / commercial teams on contract amendments

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