Bankruptcy Services Representative
Job No : 533486
Work Type : Full-time
Location : REMOTE OPTIONS, PHOENIX
Categories : Accounting / Auditing, Collector
DEPT OF REVENUE
Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Bankruptcy Services Representative
Job Location :
Address : 1600 W. Monroe St.
Phoenix, AZ 85007
Posting Details : Salary : $45,000
Grade : 18
Closing Date : Until Filled
Job Summary :
The Bankruptcy Services Representative is responsible for monitoring, reviewing, and providing input and guidance to taxpayers and the Department regarding the collection of taxes under bankruptcy protection. This role monitors bankruptcy cases for compliance and reviews / approves / rejects proposed bankruptcy payment terms to ensure the Department's interests are protected. Additionally, this role determines the collectability of taxes upon either discharge or dismissal of bankruptcy cases, and advises other Department business units of the proper course of actions necessary when a taxpayer is under bankruptcy protection. This role may be required to provide support to the Attorney General's Office in regards to litigation in administrative / judicial forums.
Supervision :
This position does not have direct reports.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties :
Bankruptcy Case Management
Creates new bankruptcy cases; reviews and determines appropriate actions required to file bankruptcy proofs of claim; creates claims; monitors status of cases and claims; monitors cases for plan confirmation, dismissal or discharge, and monitors cases for new or additional liabilities that warrant further action :
- Reviews and approves / rejects payment terms specified in payment plans prior to court approval, ensuring the Department's interests are met and protected
- Ensures the collection of bankruptcy revenues by monitoring taxpayer's compliance with the terms of plans confirmed by the Federal Bankruptcy Court
- Responds to taxpayer inquiries
- Conducts case research to locate returns and audit records, as requested
- Records and documents any changes to the bankruptcy case status in the Tax Accounting System (TAS).
- Tracks, reviews, and / or audits tax returns submitted by taxpayers in bankruptcy and amends proof of claims, as appropriate.
- Determines ownership relationships, potential taxable activities, and prepares proofs of claim based on the outcome of research.
- Negotiates the compromise of tax liabilities within the framework of payment plan confirmation or business liquidation in the bankruptcy.
- Prepares and reviews statistical reports, and makes a determination and posts proper disbursement of payments and / or tax refunds.
- Advises the audit unit and other departments of proper course of actions necessary when a taxpayer is under bankruptcy protection.
- Escalates high profile or sensitive accounts to supervisor, as needed.
Attorney General's Office Support
Records and documents all case determinations from the Attorney General's Office to include complaints, payment agreements, judgements, forbearances, and settlements in the TAS.Conducts timely analysis of bankruptcy plans referred to the Attorney General's Office for litigation.Provides the Attorney General's Office with litigation support in administrative and / or judicial forums.Alerts the Attorney General's Office of non-compliance issues.Prepares, files, reviews, and processes all Attorney General / State Court and Bankruptcy documents and reports, including reconciliation of payment requests and general financial or case inquiries.Prepares Attorney General / State Court and Bankruptcy unit case files for record retention and destruction per established guidelines.Collection Enforcement
In accordance with ARS Title 42, initiates administrative enforcement to include the placing or modifying liens, levy of financial institutions or place of employment, seizure and sale of assets, and subpoena of books and recordsAgency / Department Compliance & Continuous Improvement
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as : self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory / legal / industry newsletters and briefs; membership industry associations and attendance at meetings / events; and or participation in training and others continuing education opportunities.Actively contributes to team and individual effectiveness through the following : -
Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicatedCompletes all required training in a timely manner.Participates in assigned work teams as appropriate.May complete periodic metrics, projects, huddle boards and reports as requested.Prepares for and actively participates in 1 : 1 coaching with supervisorMaximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.Other duties as assigned
Knowledge, Skills & Abilities (KSAs) :
Education & Experience
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to : a relevant degree from an accredited college or university such as Associate's Degree (e.g., A.A.), training, coursework, and work experience relevant to the assignment.Minimum two (2) years of collections or related experienceLicenses & Certifications
None
Knowledge / Understanding
Knowledge and understanding of Federal and State tax statutes, administrative rules, and regulationsKnowledge and understanding of tax collection enforcement rules and regulations in regards to bankruptcy casesKnowledge of investigative and research techniquesKnowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRSKnowledge of tax filing requirements and supporting documentation necessary to process tax returnsSkills
Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's termsEffective organization and time management skills with the ability to make measurable progress on multiple prioritiesSkilled in compiling and analyzing detailed financial informationStrong interpersonal skills and demeanorStrong negotiation and persuasion skillsProficient in the use of a PC / laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and DriveProficient in the use of tax reporting systemsAbilities
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public SafetyAbility to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contractsAbility to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate mannerAbility to think creatively, critically, and strategically when analyzing and proposing compliance solutionsDemonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a teamAbility to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate mannerAbility to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzedWillingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One AnotherAdditional Job Demands
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.No substantial exposure to adverse environmental conditions (such as in typical office or administrative work).If completing work remotely, must perform job duties in a dedicated, secured space with internet accessSelective Preference(s) :
Experience in a tax collection program or customer service experience emphasizing administrative and judicial / legal collection enforcement.Experience with Continuous Improvement, Six Sigma and / or LEAN.Pre-Employment Requirements :
The final candidate will be required to abide by the the following pre-employment checks :
Employment Verification and Reference ChecksState and Federal Criminal Background Check, including fingerprintingArizona Tax Filing Records CheckIf applicable, ASEDRA Authorized Driver Identification CheckIf this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply : Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits :
The State of Arizona provides a world class comprehensive benefits package including :
Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leavePaid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement :
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at : https : / / www.azasrs.gov / content / new-and-prospective-members.
Contact Us :
If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at [email protected].
The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer.Advertised : 02 May 2025 US Mountain Standard Time
Applications close :
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