Desktop Support Analyst

Daily Responsibilities

• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and / or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.

Required Skills

Preferred Skills

Required Education / Certifications

Interview Process