IT Logistics Support Specialist I

IT Logistics Support Specialist I

Pay is $20-$22 per hour

Monday - Friday - 7 : 30am - 4 : 30pm

1 year contract position

Could convert to perm employment

US Citizens or Green Card Holders Only

PURPOSE OF JOB : The IT Logistics Support Specialist I facilitate the procurement,

distribution, management, configuration, collection, and service of all Company equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the essential job functions and responsibilities.

Provide exceptional customer service in a proactive manner for all students and staff.

Provide support to move IT equipment throughout the district using Company vehicles. Effectively diagnose and troubleshoot malfunction of hardware devices, including laptops, desktops, printers, scanners, barcode readers, digital cameras and other technology tools.

Deploy and maintain operating systems and software titles using Mobile Device Management tools, such as Mosyle, Apple School Manager, Microsoft Intune.

Research and implement preventative maintenance procedures for district technology devices.

Follow procedures to Move, Add, Change, equipment to the Asset Management inventory system. Safeguard and store inventory for large projects. Provide support during device refresh projects, student, and staff deployment events.

Thoroughly troubleshoot malfunctioning equipment and process for warranty repairs.

Lead and / or participate in special technology projects as required.

REQUIRED QUALIFICATIONS :

Excellent software skills

Knowledge and experience with hardware warranty procedures

Excellent knowledge of desktops, laptops, and other common peripheral devices Excellent organizational skills.

Effective interpersonal and communication skills

Strong ability to educate users on new software, hardware, policies and procedures Ability to lift up to 40lbs up to a height of 4 feet occasionally

Self-motivated.

Current driver’s license and access to a personal vehicle for travel in district (mileage reimbursement provided

PREFERRED QUALIFICATIONS :

Knowledge of ITIL processes.

Service Management, and Asset Management tools. Experience with large-scale computer deployments. Experience with Mobile Device Management tools (Mosyle, Microsoft Intune)