Customer Service Supervisor- E-commerce
Grayson HRHoboken, NJ, US19 days ago
Job type
- Full-time
- Quick Apply
Job descriptionBachelor’s degree and 3+ years of Shopify customer service experience. Strong background in (or passion for) eCommerce and retail. Thrives in a fast-paced environment and loves supporting others. A positive attitude, an open mind, and eagerness to learn. Familiarity with Gorgias or similar customer service platforms (bonus points) Availability for a full-time, in-office role in Hoboken, NJ. $40,000 – $59,000, may vary by location). Benefits include unlimited PTO, health, dental, vision, and 401(k). A fast-paced, casual, and fun work environment. A chance to be part of a scrappy, growing startup with a team of smart, creative, and determined people who love what they do. Powered by JazzHR
Position Overview We’re looking for a Customer Service Supervisor who’s passionate about creating the best customer experience in the world.
This role is the frontline of our organization, answering inquiries, processing requests, problem-solving, and leading the charge on building and supporting a world-class customer service team.
Responsibilities :
- Oversee and respond to all customer requests in a timely, thoughtful manner.
- Problem-solve complex e-commerce issues with creativity and patience.
- Process returns and exchanges efficiently, ensuring a smooth customer journey.
- Manage and develop an in-house Customer Service Representative team.
- Support customer retention and loyalty initiatives.
- Jump in on special projects and ad-hoc requests that keep us moving forward.
Perform other related duties as needed — because in a startup, no two days are ever the same Qualifications :
What We Bring to the Table Competitive compensation package (base pay range :
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Customer Service Supervisor • Hoboken, NJ, US
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