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Dispatcher

Dispatcher

1-Tom-Plumber OlympiaCentralia, WA, US
25 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Company provided tablet
  • Bonus Opportunities
  • Paid Training and Development in Cincinnati
  • Free uniforms
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Dispatcher Description :

The dispatcher acts as the first point of contact, managing incoming requests, scheduling technicians, and ensuring efficient communication between customers and plumbers. 1-Tom-Plumber , a plumbing service known for its goal of arriving at a customer's location within one hour of a call.

Responsibilities :

  • Review receipts / job notes for accuracy, and completeness.
  • Communicate and build relationships with staff members, clients, vendors, and other key players.
  • Process employee payroll and maintain proper records.
  • Schedule / direct staff in customer intake and schedule customer service calls.
  • Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing / sales efforts, and general office admin duties.
  • Answer client calls; provide responses and feedback to clients regarding service queries.
  • Other duties as assigned.
  • Be available for after hours calls, on a rotation.

    • Qualifications :

  • Must be self motivated and have a sense of urgency.
  • Strong customer service skills.
  • Excellent verbal and written communication.
  • Team player, energetic, positive attitude.
  • Good time management skills.
  • Problem solving skills, attention to detail.
  • Previous administrative office experience appreciated but not required
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    Dispatcher • Centralia, WA, US

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