Client Relations Specialist (Richmond)

CapCenter is seeking a Client Relations Specialist to help pursue our mission : simplifying the homeownership journey with consolidated services, transparent pricing, and most importantly, a client-centric philosophy. This is a high growth role that we actively promote into operations and sales opportunities.

In the Client Relations Specialist role, you'll be the initial point of contact for CapCenter prospects who are considering CapCenter's suite of services. Client Relations Specialist respond to inbound inquiries to quickly and accurately identify which leads are qualified CapCenter prospects. Client Relations Specialists understand each inquiry's unique situation and financial goals, so that the most appropriate business unit can help them to the finish line.

Here's what you'll need to know about the role, our team, and what it takes to succeed at CapCenter.

You will

In your first 30 days, you will :

• Secure an NMLS license (we'll sponsor it!)
• Become a subject matter expert on our multiple service lines
• Complete our introductory Consultative Sales training course
• Get hands-on training in our CRM

In your first 90 days, you will :

You are

We hire for talent, not experience. You should be a solutions-oriented thinker who is not afraid to roll up your sleeves and tackle challenging problems.

You'll get

Our culture is growth oriented. Past Client Relations Specialists have been promoted into sales, operations, team lead, and market management roles.