Member Service Representative

Job Description

Job Description

The Member Service Representatives engages with members to provide exceptional member experience, processes transactions accurately, maintains records and balances daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Promotion of Credit Union Values : represent the credit union’s values and mission in daily interactions, contributing to a positive organizational culture.
• Process member transactions efficiently and accurately in accordance with established policies and procedures.
• Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.
• Proactively engage with members to understand their financial and banking needs.
• Utilizes sales techniques to develop existing Member relationships, often while processing transactions.
• Understands the role in sales growth and meets branch-assigned and individual goals.
• Generate cross sales referrals by actively promoting products and services provided by internal and external partners.
• Recommends alternative channels such as online, mobile, and digital solutions.
• Support Branch Operations : assist the branch with daily operational tasks.
• Seek opportunities to promote the organization and engage in the communities we serve in volunteer service hours.
• Remain current on the HawaiiUSA practices, policies, and procedures.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Problem Resolution : address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.
• Ensures confidentiality of all Member and credit union information.
• Team Collaboration : work collaboratively with other team members to meet daily operational goals and provide consistent member service.
• Effective Communication : Communicate clearly and effectively, ensuring members understand their transactions and services offered.
• Additional job functions : Performs other duties as assigned.

EDUCATION :

EXPERIENCE & SKILLS :

MINIMUM PHYSICAL REQUIREMENTS :

BENEFITS AND PAY

The expected pay range for a Member Service Representative I is $18.34 - $18.85 per hour.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, 401(k), Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Us

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.