Revenue Cycle Liaison - Training Lead

Overview

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Revenue Cycle Liaison supports collaboration between the Patient Accounts team and front-end departments, including the front office and call center. This role resolves eligibility and insurance entry issues that impact billing and leads training to improve registration accuracy and data quality. It also ensures consistent communication of payer-specific instructions across the organization. The ideal candidate has strong billing knowledge, experience with practice management systems, and a background in staff training.

This position is 100% onsite in Novato, CA.

Responsibilities

Responsibilities

• Serve as the primary point of contact for front office, call center, and access staff regarding insurance eligibility, registration, and billing-related questions.
• Resolve front-end errors that lead to claim denials, rejections, or billing delays.
• Lead onboarding and continuous training for front office, call center, and other applicable departments on insurance workflows, eligibility verification, and documentation standards.
• Create and maintain training materials, tip sheets, and tools to support accurate patient registration and data entry.
• Perform front-end audits to assess data accuracy and provide feedback to staff and department leads.
• Centralize and communicate payer-specific billing guidelines to ensure consistent practices across departments.
• Monitor departmental email inboxes and ensure timely follow-up and resolution of interdepartmental inquiries.
• Collaborate with clinic operations, HIMS, IT, and other departments to address and resolve systemic issues impacting the revenue cycle.
• Analyze front-end trends and contribute to workflow enhancements that reduce billing errors and improve claim outcomes.

Additional Responsibilities

Supervisory Responsibilities

This position does not have direct supervisory responsibilities but serves as a subject matter expert and training lead for front office, call center, and other access staff regarding billing-related workflows.

Qualifications

Education and Experience

Required Skills and Abilities

Physical Requirements and working conditions

Fulfill all immunization and fit for duty regulatory requirements.

Benefits Information :

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

Marin Community Clinics is an Equal Employment Opportunity Employer.

Min

USD $82,000.00 / Yr.

Max

USD $88,000.00 / Yr.