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Service Advisor

Service Advisor

Dutch Miller Kia of CharlotteCharlotte, NC, US
6 days ago
Job type
  • Full-time
Job description

Service Advisor - Dutch Miller Kia

Under New Management | Family-Owned and Operated

Join a Dealership That Feels Like Family

Dutch Miller Kia, a proud part of the Dutch Miller Auto Group, is under new management and looking to grow with individuals who are passionate about people and performance. As a family-owned dealership with a legacy of automotive excellence, we're committed to delivering top-tier service to our customers and fostering a supportive, professional environment for our team.

We are currently seeking a dedicated and customer-focused Service Advisor to join our expanding service department. If you're ready to bring your skills to a fast-paced, team-driven environment where your contributions matter, we'd love to meet you.

What We Offer :

  • Competitive Pay Structure
  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Employee Discounts on Parts, Labor, and Vehicle Purchases
  • Supportive, team-oriented culture under new leadership

Key Responsibilities :

  • Greet customers in a warm, professional manner and build trust quickly
  • Accurately document customer concerns and vehicle service needs
  • Communicate service recommendations and estimates clearly and confidently
  • Sell recommended services based on technician findings and vehicle needs
  • Follow up with customers after service appointments to ensure satisfaction
  • Maintain exceptional service survey scores by delivering consistent, high-quality experiences
  • Follow up with customers who decline services to encourage future maintenance and build long-term relationships
  • Handle appointment setting and scheduling to ensure an efficient service flow
  • Act as the liaison between customers and the service team
  • Monitor vehicle repair progress and keep customers informed
  • Ensure all work is documented accurately and completed to customer expectations

    • Qualifications :

  • Prior experience as a Service Advisor or in a high-volume customer service role (automotive preferred)
  • Excellent communication, sales, and interpersonal skills
  • Organized and able to multitask in a fast-paced setting
  • Strong attention to detail and a commitment to customer satisfaction
  • Basic understanding of vehicle systems and maintenance processes is a plus
  • High school diploma or equivalent required; additional technical or business education is a plus
  • Valid driver's license and clean driving record

    • Join the Dutch Miller Family!

    Be part of a growing team where your expertise is valued, your contributions are recognized, and your career can thrive. At Dutch Miller Kia, we're proud to serve our community-and we're excited to welcome new team members to our legacy of excellence.

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