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Travel Concierge

Travel Concierge

John PaulCupertino, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $20.00 / hour

Join our team as a Travel Concierge, where youll have the wonderful opportunity to create meaningful connections with clients who are excited to explore our Concierge services! Through warm outreach and personal interactions, youll guide each client through their journey with us, ensuring they have a fantastic experience from start to finish.

This is a full-time position in our friendly office environment, and we offer a competitive hourly pay of $20.00. Keep scrolling to learn more about the position. We cant wait to welcome you aboard!

ABOUT THE TRAVEL CONCIERGE ROLE

In this role, you will engage in a variety of research requests, ranging from finding the perfect moving company and retrieving data for personal devices to arranging enchanting mobile petting zoos for kids' parties and comparing winter coats. Our Travel Concierge will also assist clients with travel research, opening doors to new adventures across the world.

Your exceptional customer service skills will empower you to illuminate the possibilities, clarify program benefits, and address inquiries with confidence and warmth.

ABOUT JOHN PAUL

Welcome to the John Paul Group world, where we transform ordinary moments into extraordinary, unforgettable experiences for clients and colleagues alike. At John Paul, we take pride in being the world leader in premium loyalty and customer engagement services. With a global presence in 40 countries and a passionate, dynamic team, we are dedicated to delivering exceptional experiences to our clients and their customers. Our commitment to excellence is grounded in our core values of trust, innovation, and reliability.

As we expand and evolve our services, we seek talented, driven individuals who share our vision and can contribute to our success. Join our diverse and collaborative team to help shape the future of customer and employee loyalty, and become a part of an award-winning company that truly values meaningful service beyond expectations.

Why join us?

John Paul is the worlds leader in premium concierge services. If you have a deep appreciation for luxury service, join us in the pursuit of excellence, where you can expect things like :

  • A real open-door policy Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you.
  • Long-term support The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees longevity here.
  • Competitive salary, paid time off, eligible quarterly bonuses, and other incentives
  • Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
  • Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
  • Employee engagement events (in-person and virtual) all year-round
  • Opportunity to develop your talent and grow within John Paul or ACCOR (our parent company) brands across the world!
  • Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
  • Receive an IATA card with additional travel benefits and discounts

KEY RESPONSIBILITIES

  • Achieve the goals / metrics set by the Global Concierge Director.
  • Attends and actively participates in meetings and trainings to enhance knowledge of internal processes, products, destinations and benefits.
  • Conduct thorough research on lifestyle requests, including relocation services, event planning, shopping and gifts, and more.
  • Plan, research, and book complex travel, including airfare, private car service, car rentals, hotel accommodations, fine dining, theater plays, sporting events, concerts, cruise packages, vacation packages, and so much more.
  • As an ambassador, provide exceptional service to all clients aligned with the John Paul brand.
  • Promote collaboration with team members and management to sustain a respectful work environment.
  • Adhere to company and client procedures and policies, including Dress Code, Respect in the Workplace, Attendance, and Punctuality.
  • Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization

    • JOB REQUIREMENTS

  • 2 years of experience as a personal assistant, concierge, or executive assistant
  • Ability to communicate effectively with clients verbally and / or in writing
  • Event and party planning experience preferred
  • Possess an exemplary positive attitude and passion for offering unmatched service beyond expectations.
  • Excellent organizational skills, time management, and attention to detail
  • Excel in building and maintaining excellent relationships with clients and colleagues.
  • Ability to work effectively in the position

    • EEO We are an Equal Opportunity Employer

    John Paul values diversity and respect in the workplace; it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment.

    Furthermore, we expect every member of the John Paul community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss this with the Hiring Manager during contact.

    VISA REQUIREMENTS

    US Work Authorization is required.

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    Concierge • Cupertino, CA, US