ServiceNow Administrator

Pay : $90000 per year - $120000 per year

Location : Remote

Summary : The ServiceNow Administrator is essential to American Food and Vending’s digital transformation, providing crucial support and enhancing the ServiceNow platform. This position is responsible for maintaining ITSM modules, streamlining workflows, and implementing automated self-service features throughout the company. By collaborating with both technical and business teams, the administrator interprets user needs, oversees platform updates, and manages critical modules—including Incident, Change, Problem, and Service Catalog—to ensure smooth operation. With solid expertise in ITIL processes and platform functions, the ServiceNow Administrator drives ongoing improvements and boosts user satisfaction. Serving as a platform steward and effective problem-solver, this person shapes the strategic roadmap, supports integrations, and ensures ServiceNow stays dependable, scalable, and in line with organizational objectives.

Responsibilities :

• Design, develop, and maintain ServiceNow applications and workflows, including Incident, Problem, Change, Request, and Knowledge Management.
• Configure and customize ServiceNow modules using JavaScript, Glide scripting, UI policies, Business Rules, and Flow Designer.
• Implement integrations with third-party systems using REST / SOAP APIs.
• Administer and optimize the Service Catalog and Service Portal for end-user experience.
• Perform platform upgrades, patching, and skipped update reviews.
• Maintain CMDB and ensure accurate configuration item relationships.
• Develop and maintain technical documentation and training materials.
• Provide Tier 2 / 3 support for ServiceNow-related issues and enhancements.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Participate in Agile / SCRUM ceremonies and sprint planning.
• Support go-live and hyper care phases of ServiceNow implementations.

Qualifications :

About Us :

American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.

As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.

American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.

We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.

We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.

American Food & Vending Offers :

American Food & Vending is an Equal Opportunity Employer.

Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315-803-6049 to get started!