Company :
Marsh McLennan Agency
Description :
The Client Manager position serves as the main contact for the Private Risk Services and Personal Lines clients and provides day-to-day servicing and support for their client group.
Principal Duties and Responsibilities
- Main point of contact for the client - addresses general questions, provides guidance on appropriate coverage changes and / or contractual requirements, informs / educates client on exclusions and exposures, issues insurance cards prior to expiration date, and resolves accounting discrepancies
- Maintain and update coverage summaries of each assigned client as well as new business accounts
- Investigate and evaluate coverages, rates and general trends within the industry
- Prepare and ensure the accuracy and timeliness of insurance specifications and coverage binders
- Monitor the accuracy of insurance policies received from carriers prior to their delivery to clients
- Conduct all business in accordance with established policies and procedures
- May attend client meetings on or off site on occasion
- Other duties as assigned
Knowledge, Skills and Abilities
Required :
High School Diploma3+ years in Private Risk Services or Personal Lines insuranceLicensed in Arizona Property / Casualty (or ability to transfer existing license)Ability to effectively communicate, both written and verbally, to internal and external partiesExcellent time management, organizational and multi-tasking skills with high attention to detailAbility to build and maintain effective relationships with clients, carriers and peersAbility to work independently and in cross-functional teamsProficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)LI-DNI