Assistant Branch Manager - Automotive Finishes

Branch Assistant Manager

The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.

The individual selected for this role will be expected to work at Automotive Branch #9232 located at 4203 SW 71st Avenue, Miami, FL 33155.

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

Assist in developing and implementing branch market plan based on market conditions, branch mission and financial / budget objectives

Support business strategies to increase sales and optimize profitability

Build and maintain knowledge of all products to ensure effective customer recommendations

Ensure high levels of customer satisfaction through excellent service

Verify customer orders and transactions are completed and documented accurately

Maintain branch inventory levels

Ensure compliance with policies and procedures including safety, loss prevention, and security

Support employee training, development, performance management, and corrective action

Respond to and resolve any customer and / or employee complaints

Assist in determining staffing needs and develop work schedules

Analyze management and financial reports, including financial ratios relative to Profit & Loss ("P&L")

Assist with daily bank deposits

Qualifications

Minimum Requirements :

Must be at least eighteen 18 years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must have at least one (1) year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program

Preferred Qualifications :

Have at least three (3) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch

Have at least one (1) year of work experience in an automotive aftermarket industry

Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams

Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, Power Point, Teams, and / or Outlook)

Have work experience using timekeeping and / or customer relationship management ("CRM") systems

Have an associate degree or higher in Business, Sales, or Marketing

Willingness to relocate for future job opportunities