Claims Service Leader - Complex / Severe Represented Bodily Injury Team - CA (Remote)

Management Support Associate Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Management Support Associate Manager is responsible for serving as an integral member of the Claims Service Area (CSA) staff to assist in operations and coordination of CSA level oversight and activities including customer satisfaction, loss management and expense management objectives. Acts as CSA liaison with Home Office, CSA leaders and field employees. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual provides mentoring and coaching to the team. This position will oversee a team of adjusters working on Complex / Severe attorney represented and litigation casualty claims for the state of California, and is open to candidates in the Pacific, Mountain, and Central time zones only. Candidates must be willing to work Pacific time zone hours.

Key Responsibilities

Ensures adherence to empathetic and responsive customer service in all transactions

Manages processes to ensure delivery of compassionate service that is fast, fair and easy

Proactively identifies and manages risk while eliminating barriers to help achieve business results

Develops and maintains an environment of ethics and integrity that embraces all attributes of our shared vision

Develops, maintains and analyzes operational and statistical data used by market claim office (MCO) and CSA staff

Eliminates barriers to achieving business results

Manages and resolves escalated customer communications, concerns, conflicts or issues

Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs

Consistently meets band level behaviors, production, quality and / or customer service goals

Effectively coaches and provides development / career guidance for direct reports

Experience

5 or more years of casualty experience required

Experience with California casualty claims preferred

Experience with complex / severe California casualty claims highly preferred

Supervisory Responsibilities

This job has supervisory duties.

Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction

Compensation offered for this role is $76,200.00 - 134,550.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.