Medical Consult Manager Third Shift

Medical Consult Manager

AMERICAN HOSPITAL SERVICES GROUP, LLC

San Antonio, TX

The Medical Consult Manager will be responsible for all Virtual Medical Operations Center Consult Program calls and appropriate processing of those calls, emails, and requests. Will serve as the first point of contact to the military members requesting real time medical assistance via the Virtual Medical Operations Center.

Responsibilities

• Receive rapid intake of clinical consult support requests via phone, voice over internet protocol, custom web form, or other request modality deemed necessary by the Government and route promptly and appropriately.
• Facilitate the rapid transfer of relevant clinical and operational information from the requester to the specialty provider.
• Understand the originating site operational limitations and military operational environmental factors.
• Execute tasks expediently despite limited or ambiguous information.
• Assist requester with identifying needs so that requests are properly routed within appropriate time frame.
• Maintain patient privacy and confidentiality.
• Consult with other individuals and organizations to include other hospital services.
• Perform data entry and database maintenance and manipulation.
• Recognize potential problems and assist in the resolution of problems to ensure continuous project operation.
• Apply critical thinking when operationally appropriate to assist with patient triage and evaluation to recommend appropriate clinical resources readily available in the Military health system.
• Responsible for collecting, maintaining, and tracking referrals using an automated External Referral Access database.
• Keep abreast of policy changes, current health care information and maintain pertinent records and files.
• Provide essential office automation support and production. Uses knowledge of the capabilities, operating characteristics, and advanced functions of a variety of different software types to improve the efficiency and / or effectiveness of office operations.
• Maintain electronic and paper files of information for later retrieval as appropriate.
• Identify problems and shortages of specialty care to the supervisor.
• Assist the supervisor with preparing reports, monthly statistical data, identifying trends, and review process for management.
• Collect and integrate data from various types of software, to include CHCS, AHLTA, MHS Genesis, and MS Office (Excel, Word, Outlook, and PowerPoint).
• Understand emergency medicine, anatomy and physiology, and military medicine clinical and operational terminology, abbreviations, and jargon; properly addresses requester needs and routes to correct specialty provider within appropriate time frame.
• Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Any estimated salary provided by this job board may not align with Chenega's compensation program. Please apply to connect with a recruiter who can provide more details.