Collections and Recovery Specialist

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Are you ready to make a real difference - for customers and the company?

In this role you will help individuals navigate financial hardship while driving real business impact. If you're someone who thrives in a fast-paced, ever-evolving environment and loves the challenge of meaningful, goal-driven work, this is your opportunity to shine.

What You'll Do :

As a Collections and Recovery Specialist , you'll play a crucial role in helping clients recover delinquent loan products and past-due accounts. You'll negotiate payment solutions with empathy and professionalism, empowering consumers to regain financial control - and earning strong commission while doing it.

• Contacting consumers to collect on overdue accounts via outbound and inbound calls
• Negotiating payoffs, settlements, and payment plans
• Communicating with respect and empathy , offering realistic solutions to distressed clients
• Documenting all communications and guiding customers through payment systems (online or IVR)
• Navigating state-specific collection laws and legal recovery processes
• Managing daily work logs, prioritizing accounts, and maintaining call productivity
• Performing skip tracing and using investigative tools to locate consumers
• Completing required compliance certifications per client and regulatory guidelines

What We're Looking For :

Work Environment & Location

Work Experience

Skills & Abilities

Why Join Us?

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!