Restaurant Host

Arlo Hotels an independent lifestyle hotelis now actively seeking a dynamic Restaurant Host . Are you someone who is passionate about people driven by purpose and clever in your approach Ifsokeep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wantingmore..

The host plays a critical role in the guest experience as he / she is the first and last personwhomwill interact with our guests. By definition a host is the person who receives or entertains other people asguests . Youare responsible forsettingthe tone!

RESPONSIBILITIES AND AUTHORITIES :

Alwaystreatsguests with courtesy and respect in a variety of situations.

Displays honesty& integrity.

Is an inspirational leader able to motivate team members to be consistently engaged in serving others always looking for thatopportunity.

You build strong partnerships with internal customers and outside vendors

SPECIFIC DUTIES :

Responsible for welcoming and greeting all guests.

Responsible for knowing restaurant and company information including but not limited to hours of operations directions awareness of neighborhood sister properties and names and titles of corporate employees.

Responsible for recognizing regular and VIP guests.

Use personality and hospitality skills to provide a seamless and memorable guest experience.

Dress professionally in clean and presentableattire andneverforgettingto wear a smile.

Check guests in.

Walk guests to tables and engage in conversation while doing so.

Pull out chairs and present menus individually.

Listen to guests complaints and work to diffuse any unhappy guest situations. Utilize management to help.

Master the operations of the Open Table system.

Complete all opening and closing side work as assigned.

Interact with fellow employees and guests in a cheerful professional manner.

Communicate with theMaitredany open tables long waits or guest issues.

Courteously handle and apologize for any tables waiting past their reservation time.

Welcome all guests with the same hospitality you would extend to guests in your home.

Responsible for wishing all guests a warm farewell.

Handle reservations.

Answer all phone calls with a warm inviting & professional tone.

Cater to all guest needs & requests by communicating via email& telephone.

Confirm all reservations1 dayprior.

Communicate all Event Inquires to the Sales Team.

Forwardall phone messages.

Handle all credit card authorizations for guests.

Acquireall credit card Information for Itemized receipts and credit card disputes.

Forwardall lost and foundinquiresto management.

Maintain an efficient andaccuratereservation system (OpenTable or any other system we may use).

Have a working understanding of all basic restaurantInformation.

Understands complete floor plan & service flow of the restaurant.

Communicate all necessary information including VIP reservations cancellations and guest issues with the Restaurant Managers and theMaitred.

Keepreservationsoffice clean and organized.

Always remember that the guests phone interactions withhostarea very importantpart of the dining experience; you willbethe diners first impression of the restaurant.

REQUIREMENTS :

1-2 years of similar experience

Understanding the reservations system (Open Table)

Position : Host

SUMMARY DESCRIPTION :

Arlo Hotels an independent lifestyle hotelis now actively seeking a dynamic Restaurant Host . Are you someone who is passionate about people driven by purpose and clever in your approach Ifsokeep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wantingmore..

The host plays a critical role in the guest experience as he / she is the first and last personwhomwill interact with our guests. By definition a host is the person who receives or entertains other people asguests . Youare responsible forsettingthe tone!

RESPONSIBILITIES AND AUTHORITIES :

Alwaystreatsguests with courtesy and respect in a variety of situations.

Displays honesty& integrity.

Is an inspirational leader able to motivate team members to be consistently engaged in serving others always looking for thatopportunity.

You build strong partnerships with internal customers and outside vendors

SPECIFIC DUTIES :

Responsible for welcoming and greeting all guests.

Responsible for knowing restaurant and company information including but not limited to hours of operations directions awareness of neighborhood sister properties and names and titles of corporate employees.

Responsible for recognizing regular and VIP guests.

Use personality and hospitality skills to provide a seamless and memorable guest experience.

Dress professionally in clean and presentableattire andneverforgettingto wear a smile.

Check guests in.

Walk guests to tables and engage in conversation while doing so.

Pull out chairs and present menus individually.

Listen to guests complaints and work to diffuse any unhappy guest situations. Utilize management to help.

Master the operations of the Open Table system.

Complete all opening and closing side work as assigned.

Interact with fellow employees and guests in a cheerful professional manner.

Communicate with theMaitredany open tables long waits or guest issues.

Courteously handle and apologize for any tables waiting past their reservation time.

Welcome all guests with the same hospitality you would extend to guests in your home.

Responsible for wishing all guests a warm farewell.

Handle reservations.

Answer all phone calls with a warm inviting & professional tone.

Cater to all guest needs & requests by communicating via email& telephone.

Confirm all reservations1 dayprior.

Communicate all Event Inquires to the Sales Team.

Forwardall phone messages.

Handle all credit card authorizations for guests.

Acquireall credit card Information for Itemized receipts and credit card disputes.

Forwardall lost and foundinquiresto management.

Maintain an efficient andaccuratereservation system (OpenTable or any other system we may use).

Have a working understanding of all basic restaurantInformation.

Understands complete floor plan & service flow of the restaurant.

Communicate all necessary information including VIP reservations cancellations and guest issues with the Restaurant Managers and theMaitred.

Keepreservationsoffice clean and organized.

Always remember that the guests phone interactions withhostarea very importantpart of the dining experience; you willbethe diners first impression of the restaurant.

REQUIREMENTS :

1-2 years of similar experience

Understanding the reservations system (Open Table)

Hourly $22 / Hour

Key Skills

General Maintenance,Facilities Management,Law Enforcement,Advertisement,Internet,Administration Support

Employment Type : Full-Time

Experience : years

Vacancy : 1