Massage Therapist

Massage Therapist - Job Description & Performance Expectations

At WAC, we offer Massage Therapy for member and non-members so that they have the opportunity to improve their wellbeing by reducing stress, relieving pain, improving circulation and promoting relaxation and recovery. As a Massage Therapist, you are responsible for building a client base, welcoming clients at check-in, processing payments and rebooking cancellations. You must be licensed and registered by the state. This is not a behind the scenes position - you are on the front-line letting your personality shine and connecting with Team Members, club members and guests. You make relationships with members and guests you see every day via aggressive hospitality. You have the incredible opportunity to make a difference in people's lives.

I. Daily Operations

• Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans; we are all responsible for attracting and retaining members.
• Be visible and interact regularly with clients and prospective clients using smile, name and eye contact.
• Attend Massage meetings.
• Responsible for working or finding subs for scheduled massages, informing Team Lead with changes.
• Maintain cleanliness of Massage area before, during and after sessions.
• Be available for communication with therapists and Team Lead; respond to correspondence in one business day.
• Maintain SOAP notes for all clients via SOAP Vault.
• Follow all Massage department policies and procedures.

II. Team

III. Safety

IV. Financial

V. Income Generation

VI. Programming

VII. New Member Integration & Retention