Order Processing Specialist - Systems

Title : Order Processing Specialist - Systems

Responsible Manager : Order Processing Manager

Location : Novi, MI

Hybrid

Join EOS – the world leader in industrial 3D printing – as an Order Processing Specialist in Novi, MI. In this role, you’ll be a key member of our Order Processing – Systems Team, responsible for managing customer orders for systems and accessories from purchase order through to invoicing. You’ll build and maintain strong customer relationships while ensuring all order documentation is accurate, technically sound, and compliant with legal requirements. We’re looking for someone detail-oriented, proactive, and customer-focused to help us deliver excellence in every order.

Your Mission

• Oversee end-to-end processing of systems and accessories orders for both domestic and international customers.
• Conduct formal reviews of system orders, contracts, and related sales documentation to ensure accuracy and compliance.
• Coordinate order preparation, shipping, and export / customs controls to ensure timely delivery—working closely with Sales, distributors, customers, and logistics partners.
• Manage payment terms, issue milestone invoices, and monitor payment status.
• Build and maintain strong relationships with customers to support long-term satisfaction and loyalty.
• Prepare weekly reports on system order status and track departmental KPIs.
• Manage inventory for systems and accessories to support order fulfillment.
• Perform month-end processing tasks, including delivery note and invoice reconciliation.
• Develop and maintain standard operating procedures for order processing activities.
• Support special projects and perform other duties as assigned.

Your Talents

Our Vision

Over 1000 sharp minds, 60 nationalities, one goal : accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.