Helpdesk Agent

Job Description

Job Description

Helpdesk Agent – Onsite Perimeter Area, Atlanta, GA

Long-Term Contract (2–5 Years)

Pay Rate : $18 / hr

Location : 4170 Ashford Dunwoody Road, Atlanta, GA

Start Date : November 17

A leading client in the Atlanta area is seeking a Helpdesk Agent to provide phone-based technical support for retail store locations and sales representatives. This is a 100% onsite role. Candidates must be fully available to work evenings and weekends .

Responsibilities

• Provide phone support for POS terminals, network issues, and PC troubleshooting
• Assist with wireless number porting and local number portability (training provided)
• Troubleshoot remotely using tools like TeamViewer
• Document all activity in ServiceNow ticketing system
• Support retail dealers with RQ POS system access and subscriber tasks (activations, payments, upgrades, etc.)
• Perform additional duties as assigned

Day-to-Day Tasks

Must-Haves

Plusses

Growth Opportunity

Top performers may be promoted to the Tier 2 team after a few years in the role. This is a long-term contract position (2–5 years) and will not convert to permanent employment.

This is a great opportunity to grow your IT support career in a fast-paced, team-oriented environment. You’ll gain hands-on experience with POS systems, porting, and network troubleshooting—plus the chance to move up to Tier 2 support. If you're reliable, tech-savvy, and ready to make an impact, this long-term role is for you.