Solution Design Team Lead - Digital Operations

About the Role

Digital Operations :

Digital Operations is a new organisation optimising OSTTRA's derivative processing operations through automation and advanced technology. Operating with a startup mindset, cross-regional presence, and a flat structure, our mission is to minimise manual effort across the firm and our clients, automate repetitive tasks, generate data-driven client insights, and drive product development for enhanced automation. The key lead roles for the organisation are Solution Design Team Lead, Development Team Lead and Senior Solutions Architect, and the organisation will work independently and self-sustained.

Role Overview :

The Solution Design Team Lead is a critical role within the organisation, responsible for leading a team of Solution Designers and AI Engineers. This team owns the analysis, design and implementation of technology-driven solutions that optimise OSTTRA’s processes and operations. This includes optimising client resource usage, user experience, and, ultimately, the value clients gain from Osttra’s products and services. By enhancing client-facing processes and optimising internal workflows, the Solution Design Team Lead directly contributes to improved client time and cost efficiency, while maximising the overall value delivered by OSTTRA. Besides managing the team and driving the analysis and design of technological solutions, the role also involves collaborating with diverse stakeholders, including product development teams, product managers, operations teams, and senior leadership.

Key Responsibilities :

Operational Analysis and Process Optimisation : Conduct in-depth analyses of client service workflows, particularly within Salesforce, to identify inefficiencies, bottlenecks, manual processes, and areas ripe for automation and self-service solutions. Collaborate closely with operations teams to understand current challenges and define data-driven solutions. Analyse historical support cases to identify trends and recurring issues, informing optimisation strategies.

Cross-Functional Solution Design and Optimisation : Partner with product development teams and product managers to design and specify technology solutions that optimise identified operational needs. This includes contributing to the design and enhancement of both central solutions and product-specific features and services. Develop detailed specifications and documentation to guide technology implementation, ensuring alignment with product and business strategy. Advocate for product improvements that drive client value and operational efficiency.

Independent Solution Design and Implementation Oversight : Lead the design and implementation of end-to-end solutions, from concept to deployment, focusing on optimisation of processes and outcomes. Collaborate with senior leadership to define solution scope, objectives, and key performance indicators (KPIs). Coordinate with relevant teams to ensure seamless integration and execution. Analyse solution performance post-implementation, iterating as needed to achieve optimal results and demonstrating return on investment.

Team Leadership and Mentorship : Manage and mentor a team of Solution Designers and AI Engineers, providing guidance, fostering professional development, and ensuring effective team collaboration.

Qualifications :

Master degree in Industrial Management or similar discipline

5-7 years of relevant experience but not necessarily prior experience as a team lead, as we see this as a potential first opportunity to be a leader.

A strong background in finance, statistics, or a related field, combined with a demonstrated interest in technology and its application within financial services.

Proven analytical and problem-solving skills, with the ability to identify patterns, extract insights from data, and develop effective optimisation strategies.

Experience in a product design, business analysis, or similar role focused on solution development, implementation, and process optimisation.

Exceptional communication, interpersonal, and stakeholder management skills, with the ability to effectively collaborate with diverse teams and senior leadership.

Self-motivated, detail-oriented, and results-driven with a commitment to continuous learning and improvement.

Project management experience, a process-oriented mindset, and experience with change management practices.

A foundational understanding of technology, including AI technology, automation tools, and software development processes.

Reporting Structure : This position reports to the Digital Operations Platform Delivery Lead

Division : Technology

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years : MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at

What’s In It For You?

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit :

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