Senior Customer Success Manager

Who are we?

At  Newcode.ai , we’re transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you’ll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.

We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.

Role Overview

As a Senior Customer Success Manager at Newcode.ai, you’ll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You’ll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.

Core Responsibilities

• Ownership of Customer Journey
• Onboard, continuously train and create success plans for customers
• Retention, Expansion, & Renewal
• Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts
• Strategic Enablement & Adoption
• Identify and implement use cases that align with customer goals
• Drive measurable adoption
• Customer Impact
• Advocate for customer needs and follow through on feedback
• Identify and create market opportunities
• Leader & Mentorship
• Build the team and meaning of customers success
• Shape a culture of accountability and excellence

Requirements

Experience & Qualifications

Who you are

Benefits

Why You’ll Love Working with Us

Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.