Director of Restaurant TechnologyFirebirds Restaurants • Charlotte, NC, US

Director of Restaurant Technology

Firebirds Restaurants • Charlotte, NC, US

30+ days ago

Job type

Full-time

Job description

Job Description

Firebirds Wood Fired Grill is a privately owned polished casual American restaurant concept offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade.

This position sits in Charlotte, NC, only candidates within a commutable distance will be considered

Key Responsibilities :

Operations Management : Oversee, manage, and prioritize project and operational activities.

System Management : Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.

Team Leadership : Lead and mentor a team of IT professionals, ensuring continuous development and high performance.

Vendor Management : Manage relationships with technology vendors and service providers to ensure optimal performance and support.

Project Management : Lead technology projects from conception through implementation, ensuring timely delivery and within budget.

Data Security : Ensure all systems are secure and compliant with industry standards and regulations.

Troubleshooting : Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.

Training : Develop and deliver training programs for staff to maximize the use of technology systems.

Innovation : Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.

Qualifications :

Education : Bachelor’s degree in Information Technology, Computer Science, equivalent experience.

Experience : Minimum of 7-10 years in a technology leadership role within the restaurant industry.

Technical Skills : Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.

Additional Experience : Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.

Leadership Skills : Proven ability to lead and develop high-performing teams.

Project Management : Strong project management skills with a track record of successful technology implementations and service desk management.

Communication : Excellent verbal and written communication skills.

Problem-Solving : Strong analytical and problem-solving abilities.

Benefits :

Competitive salary and performance-based bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

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Director Of Technology • Charlotte, NC, US

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