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Patient Services Representative

Patient Services Representative

Holland Road Family MedicineVirginia Beach, Virginia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.

Major Duties and Responsibilities :

  • Appointment scheduler on multiple telephone line system.
  • Checking in patients for appointments and checking out patients at the end of appointments.
  • Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
  • Assure timely delivery of patient services.
  • Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
  • Verifying insurance.+
  • Collecting copays and balances.
  • Perform other duties as requested by the Office Manager.

Knowledge, Skills and Abilities :

  • Knowledge of computer systems and applications.
  • Knowledge of office equipment.
  • Knowledge of medical terminology and office procedures.
  • Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Pays strong attention to detail.
  • Excellent customer service skills.
  • Ability to work scheduled hours as defined in the job offer.
  • Ability to communicate effectively and professionally.

    • Education / Training / Requirements :

  • High school diploma or equivalent required.
  • One year experience in a medical environment, preferred.

    • Physical Demands :

  • Ability to lift or move equipment.
  • Ability to stand and walk for limited periods of time.
  • Ability to sit for extended periods of time.
  • Ability to enter data into a computer via a keyboard.
  • Ability to occasionally reach, bend, stoop and lift up to 30 lbs.
  • Ability to grasp and hold up to 30 lbs.
  • Ability to occasionally squat and lean over.
  • Ability to hear normal voice level communications in person or through the telephone.
  • Ability to speak clearly and understandably.
  • Basic vision, corrected.
  • Ability to see and understand data on a computer screen.

    • Success Factors :

  • Alignment with Company Mission and Core Values
  • Excellent Time Management / Organized
  • Open Communication / Positive
  • Goal Driven
  • Excellent Customer Service
  • Juggles Multiple Priorities
  • Accuracy and Attention to Detail
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    Patient Service Representative • Virginia Beach, Virginia, United States