Helpdesk Technician

Position Summary

The IT Helpdesk Technician (Tier 1) is the first point of contact for all our supported practices and corporate employees seeking technical assistance. You will play a critical role in ensuring our teams can operate smoothly and efficiently. Your primary responsibilities will involve triaging incoming support requests, providing immediate solutions for common issues, and managing user accounts and hardware. This is an excellent opportunity for someone looking to start their career in Information Technology within the dynamic and rewarding healthcare industry. This position is based out of our Minnetonka, MN office.

Key Responsibilities

• Frontline Support : Serve as the initial point of contact for all technical issues, responding to requests submitted via phone, email, and our IT ticketing system in a timely and professional manner.
• Ticket Triage : Monitor the helpdesk ticket queue, accurately documenting, categorizing, prioritizing, and assigning tickets to the appropriate IT team members or resolving them directly.
• Corporate Office Support : As part of the position it requires providing front line support in the corporate office during the work week.

User Account Management :

Hardware & Software Support :

Documentation & Escalation :

Qualifications and Skills

Required :

Preferred :

Benefits :

beBright participates in E-Verify.