Patient Service Rep

Department :

09122 AMG Twin Lakes - Front End Staff

Status : Full time

Benefits Eligible : Hou rs Per Week :

Schedule Details / Additional Information :

Monday : 7 : 30-5 : 00

Tuesday : 7 : 30-5 : 00

Wednesday : 7 : 30-5 : 00

Thursday : 8 : 30-3 : 00

Friday : 9 : 30-5 : 00

Will also work a Saturday Urgent Care weekend rotation at our Paddock Lake Clinic- Approximately every 8th weekend.

Additional flexibility to cover the Paddock Lake Clinic when needed.

Acts as the first point of contact for patients by providing outpatient department and / or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments.

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.

Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.

Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.

Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.

Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.

Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.

Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include : arranging transportation needs, providing directions, locating wheelchair, etc.

Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.

May file, retrieve, and / or deliver patient information and / or records, and completes required forms / documentation.

Licenses & Certifications

None Required.

Degrees

High School Graduate.

Required Functional Experience

No experience required

Knowledge, Skills & Abilities

Excellent customer service skills.Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Training or experience in keyboarding / data entry with an emphasis on speed and accuracy.Excellent organizational skills.Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.

About Advocate Health

is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.