Desktop Support Technician (Phoenix)

Job Description :

Deliver world-class IT support to onsite and remote executives

Independently resolve complex, break / fix issues in person or via telephone

Perform installations, replacements, upgrades, and other hardware / software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all executives, and users

Perform regular walkthroughs to provide proactive support to high visible individuals

Acts as a resource for IT projects and initiatives in other functional areas as needed

Receive and respond to incoming support requests in a timely manner including off hours

Follow set procedures for logging, reporting, and statistically monitoring desktop operations

Set reasonable expectations that can be counted on

Present the facts transparently to promote collaborative solutions

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Flexibility to be on call during off hours and weekends

Ability to research and test new technologies and solutions

Time management and organizational skills