Bilingual Customer Support Technician

A company is looking for a Bilingual Associate Customer Support Technician.

Key Responsibilities

Answer real-time customer inquiries via phone, email, or chat regarding software issues

Triage and troubleshoot problems to document customer issues effectively

Provide professional customer service and escalate unresolved issues as necessary

Required Qualifications

1 year of customer service experience

Fluent in both French and English

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

Experience working with technology and Microsoft applications

Experience in a real-time customer support center is preferred