Technical Services Technician II

Job Functions, Duties, Responsibilities and Position Qualifications :

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Position Summary

The Technical Services Technician II provides first line support to internal and external clients for all IT Infrastructure and Application related incidents and requests through request tools, emails and telephone calls. Assigns tickets to the appropriate technology support groups and track them to closure. Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes systems needs, troubleshoots technical problems and trains users. Advises users on the interpretation of IT reports and report capabilities, limitations, etc. Provides user support, new hire system setup, group metrics and desktop / laptop software evaluations and upgrades. Provides quick response to ensure maximum up time of all users and performs end user training when necessary. The ideal candidate should have a can do attitude and be a self-starter with a team oriented attitude.

Location : Coppell, TX (100% onsite)

Days / Hours : Monday - Friday, Business hours

Full Time : Benefits Eligible

Job Responsibilities

Essential Functions :

• Technical Support :

Windows 10 and Windows 11 operational and troubleshooting experience.

Provides education on systems to all new employees and existing employees as needed.

Programs / images desktop PC and setup peripherals.

Participates in process improvement projects.

Skills :

Other Functions :

Job Qualifications

Required :

Preferred

Scheduled Weekly Hours :

40

Work Shift : Job Category :

Information Technology

Company :

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.