Senior Director, Product Management - Zelle Platform

Senior Director, Product Management - Zelle Platform

Early Warning® has powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions like Zelle®, Paze®, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire. This position is ineligible for employment Visa sponsorship.

This individual contributor position will contribute to the multi‑year product vision and drive product roadmap execution for the core Zelle® platform—the at‑scale payment network serving over 100 million users in partnership with Early Warning’s U.S. financial institution customers. The role may lead multiple products or product areas.

Overall Purpose

The Senior Director, Product Management is the leader responsible for the development and management of a group of products aligned with a customer segment and / or product solution. The role will build, align, and motivate a cross‑functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.

Essential Functions

Builds internal and external coalitions and alignment on product strategy and execution. Influences cross‑functional teams, executives, and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports.

Proactively assess customer needs across the portfolio of products to maximize customer satisfaction. Leverages feedback into insights and builds products and services that delight and inspire.

Work closely with marketing, sales, analytics, design, and development partners to drive strong go‑to‑market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

Recruit, develop, and retain top talent for the organization.

Oversee the integration of strong risk and security controls. Ensure compliance with laws and regulations.

Partner with technologists to deliver market solutions, define requirements, groom user stories, motivate technical teams, and maintain close collaboration.

Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

Bachelor’s degree or equivalent experience.

15 or more years of related work experience.

Demonstrated experience in design thinking and agile development processes and methodologies.

Demonstrated leadership experience and cross‑functional collaboration experience.

Proven experience in building and delivering great products.

Experience in recruiting and developing direct talent.

Experience setting a product strategy, roadmap, and meeting product revenue targets.

Experience driving alignment at the executive and client leadership level.

Excellent listening and execution skills.

Background check and drug screen required.

Preferred Qualifications

Master’s degree.

Certifications in design thinking and / or agile.

Prior experience in payments, financial services, or a similarly regulated industry.

People management experience.

Directory Service and Platform Product Management Focus

Responsible for developing, owning, and communicating the directory strategy and messaging framework for the directory. Must become a subject matter expert in the Shared Directory technical platform and be able to align and drive financial institution customers to adoption and compliance.

The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services. The role will learn how the directory supported Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases.

Directory Service and Platform Product Management Qualifications

Expertise in directory or data platforms used by financial institutions or commercial product developers.

Expertise in developing and executing platform strategies, taxonomies, policies, processes, and rules that enable growth while minimizing enterprise risks.

Expertise in creating and implementing instrumentation of platform services, maintaining data integrity and quality, and gaining customer insights from data.

Product and people leadership skills.

Physical Requirements

Early Warning works together in a highly collaborative office environment. Work is primarily sedentary and requires extensive use of a computer. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Must be able to communicate with internal and / or external customers. Employee must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

Pay Scale

Phoenix, AZ : $185,000 – $230,000 per year.

New York, NY / San Francisco, CA : $220,000 – $274,000 per year.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

Benefits

Competitive medical (PPO / HDHP), dental, and vision plans. Company contributions to Health Savings Account (HSA) or flexible spending accounts (FSA).

401(k) Retirement Plan with 100% Company Safe Harbor Match on first 6% deferral.

Unlimited Time Off for exempt employees; generous PTO for non‑exempt employees plus 11 paid company holidays and a paid volunteer day.

12 weeks of paid parental leave.

Maven Family Planning support for egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Equal Employment Opportunity Statement

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We also prohibit discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our employees.

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