Product Support Sales Representative

Product Support Sales Representative

Join Komatsu and be part of something big! Job overview : Join Komatsu as a product support sales representative supporting product support and construction equipment parts, attachment, and service in South Utah County. In this dynamic position, you will focus primarily on product support while also having the opportunity to drive equipment sales in specified territories. Working closely with the general manager of product support and our dedicated local service department, you will be instrumental in addressing customer needs and enhancing service delivery by actively promoting sales of parts and services. Your role is pivotal in establishing and nurturing relationships within your assigned territory, positioning you as a trusted advisor and key communicator for our customers. Successful candidates will showcase a proactive mindset, a strong sense of urgency, and a detailed approach to follow-ups. The territory for this position is Orem south to 70, east towards 191, including Moab and Monticello, and west of Duchesne.

Key job responsibilities :

• Identify and expand opportunities for parts and service sales among assigned customers to drive revenue growth across various product lines, including consumables, service repairs, and undercarriage services.
• Prepare comprehensive parts and service estimates that clearly communicate value to customers.
• Enhance the company's service presence through a thorough understanding of the fleet needs of each assigned customer, enabling customized solutions.
• Maintain up-to-date customer information in CRM and CDK systems to create a robust database consisting of machine specifics, key contacts, and service purchasers.
• Possess and apply knowledge of equipment attachments to support and promote sales effectively.
• Proactively market current parts sales and marketing initiatives, presenting new, used, and all makes opportunities to clients.
• Implement a systematic contact schedule and document all customer interactions in CRM to ensure thorough coverage of all accounts.
• Conduct routine on-site machine inspections and 50-point walk-around assessments, presenting findings to customers and promoting Komatsu Technical Services.
• Educate customers on product support technology and provide hands-on training as required.
• Forge strong partnerships with mainline sales representatives to establish a cohesive support team for enhanced customer service.
• Develop and maintain long-term, mutually beneficial relationships with internal and external stakeholders to bolster market share in your territory.
• Act as the primary contact for all customer inquiries regarding equipment maintenance and repair issues.
• Offer assistance during non-standard hours for emergency needs, demonstrating commitment and reliability.
• Maximize profit margins and discretionary income by leveraging Komatsu's parts and service initiatives.
• Communicate clearly with customers regarding parts availability and order fulfillment.
• Adhere to all safety protocols while conducting demonstrations and diagnosing equipment issues, ensuring compliance with industry standards.
• Manage customer expectations effectively.