Account Manager - Industrial Sales - Fort Worth, TX

Customer Care Representative

Malin's Account Managers, known as Customer Care Representatives thoroughly understand what it means to live in a world that is customer-centric. Malin is guided by our principles of performance, value-creation and customer satisfaction. Our Customer Care Representative provide account management services and serve as the point-person for all customer needs. Their sole priority is to ensure a Malin customer is one for life by maintaining our levels of quality service this means foreseeing issues before they become customer issues, responding to customer requests promptly and recognizing opportunities to provide additional services and products.

Essential Functions :

• Identify all Raymond equipment service and support customers and prospects in assigned territory.
• Prioritize all new service business prospects, develop and implement conversion sales plan.
• Analyze and evaluate all existing service accounts for customer loyalty and growth potential, develop and implement sales growth plan.
• Familiarize each prospect and existing customer with the full range of MALIN service and support products and services and promote the benefits resulting from their use.
• Work closely with equipment sales representatives as new equipment sales opportunities are identified.
• Assist in the resolution of customer service problems or disputes that might arise from your customer base.
• Keep customer database current and complete at all times.
• Conduct market research on an on-going basis and provide manager with timely, competitive information.
• Assist in resolving any customer billing issues that may arise including delinquent accounts.

Additional Job Functions :

Qualifications & Requirements :

Malin is an Equal Opportunity Employer