Job Description
HIRING IMMEDIATELY : REMOTE PATIENT SERVICES REPRESENTATIVE
Accurate Personnel is hiring immediately for a Remote Patient Services Representative to join our client. This individual will be responsible for providing well defined services to patients, providers and caregivers. The ideal candidate will have a High school diploma or GED along with working with a patient, provider and or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy. Apply online and kick-start your career today!
Pay, Schedule, and Location
- Starting at $17 / hour, paid weekly
- 8 am - 5 pm, Monday - Friday
- Remote (high speed internet required)
- Equipment is provided
Duties and Responsibilities
Reviews all patient insurance information needed to complete the benefit verification processTriages cases with missing information to appropriate program associateVerifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access / provider optionsIdentifies any restrictions and details on how to expedite patient accessCould include documenting and initiating prior authorization process, claims appeals, etcCompletes quality review of work as part of finalizing productReports any reimbursement trends / delays to managementPerforms related duties and special projects as assignedRequirements and Qualifications
High school diploma or GED requiredRequires broad training in fields such as business administration, accounting, computer sciences, medical billing and coding, customer service or similar vocations generally obtained through completion of a two-year associate's degree program, technical vocational training, or equivalent combination of experience and educationThree years (3)+ years directly related and progressively responsible experience requiredA two-year degree can be used in lieu of 2 years of the experience requirement or a four-year degree in lieu of the experience requirementDepending on the program specific contracted services an associate may perform one or more ofthe following activities : Inbound Phone Queue / General Program Inquires, determination for support programs (Copay, PAP, Medicaid, etc.), pharmacy triage and coordination, order processing for wholesale orders, other follow-up activities (missing info, prior authorization, etc.)Intakes and reports adverse events as directedResearches and resolves any claim denials or underpayment of claimsEffectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordinglyReports any trends or delays to program management (e.g. billing denials, claim denials, pricingerrors, payments, etc.)Ensures all program correspondence and communication (phone, fax, mail, etc) meets quality standardsWorks with patient, provider and or internal shared services to ensure all necessary documentation is received and complete in accordance with program policyWorks on problems of moderate scope where analysis of data requires a review of a variety of factorsExercises judgment within defined standard operating procedures to determine appropriate actionRequired to be self-motivated, working from a queue (phone or systemExpected to perform work in accordance with defined standard operating proceduresManagement will monitor queues and provide active feedback as requiredPerforms related duties as assignedSalary range based on experience)
ABOUT ACCURATE PERSONNEL
Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
