Technology Service Delivery and Operations Intern

Salary : $25.00 / hour

Job Description

Job Title : Technology Service Delivery & Operations Intern

Location : Red Roof

Department : IT

Job Summary : The Technology Service Delivery & Operations Intern will be primarily involved with the IT Service Management, IT Asset Management, and IT Observability / Enterprise System Monitoring functions at Wawa. This position will gain an understanding of Wawa's technology stack and how the IT department provides service to our business and support staff associates. This position is a 40 hour per week position for the 10 - 12 week summer internship program.

Principal Duties :

• Develop analytics, metrics, and presentation-level reporting will be key deliverables for this internship
• The focus of the position will be to assist in supporting the following IT capabilities

IT Service Management

Leveraging Wawa's Service Now platform, assist with the maintenance and enhancement of Incident Management, Problem Management, Service Catalog Requests, IT Change Management & Knowledge Management capabilities at Wawa

• IT Asset Management

Review IT Hardware and Software Asset Management records to identify opportunities to reduce redundant investment, help resolve data quality issues, assist with efforts to reconcile software installation counts and overall asset reconciliation

• IT Observability / Enterprise System Monitoring

Leverage Datadog and assist in expanding and refining Wawa IT system alert and monitoring capabilities

Essential Functions :

• Strong analytical and problem-solving skills
• Strong interpersonal, written, and verbal communication skills
• Positive attitude with a focus on Customer Service
• Detail oriented with strong organization and time management skills
• Ability to work independently as well as within a team environment

Basic Qualifications :

• Working towards a four-year computer science or similar technology / engineering college degree
• Passion for Information Technology and Information Systems
• Interest in IT hardware, software, IT service management, IT asset management and Enterprise system monitoring
• Detail Oriented, willing to learn and grasp key concepts, and apply those concepts accordingly
• Strong team work ethic and customer support focus
• Strong oral and written communication skills
• Desire for creativity and innovation
• Ability to solve problems, recognize issues, prioritize, respond, and / or escalate appropriately
• Basic knowledge of business concepts and principles
• Ability to work with cross-functional teams
• Knowledge of Microsoft Office Suite of products

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.