Service Desk Intern - Spring 2026

Description

As a Service Desk Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and philosophies, product knowledge, career development, computer systems, and compliance. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern's field of study. This individual will be assigned a department specific project to complete during their time as a Service Desk Intern. Service Desk Interns will have the opportunity to meet with management and leadership to learn about the corporate culture while gaining hands-on business experience.

The MSUFCU internship program is designed to support interns in developing career readiness competencies as defined by NACE. Throughout the internship program, interns will gain hands-on experience and enhance essential skills that prepare them for success and career growth. Interns will have the opportunity to develop competencies in career and self-development, communication, critical thinking, equity and inclusion, leadership, professionalism, teamwork, and t

Work Location : Onsite; Headquarters campus in East Lansing, MI

Work Schedule : Part-Time 15-25 hours / week; Hours will be scheduled based on student's school schedule and business hours (8 : 30AM - 5 : 00PM Monday-Friday)

Paid Hourly Internship : $15.00+ / hour

Duration : Spring Semester, beginning January 7th, with potential to continue into future semesters

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite / hybrid / remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and / or state of residency in which the new hire resides at the time of offered employment.

Essential Duties and Responsibilities :

• Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
• Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
• Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.
• Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.
• Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
• Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.

Knowledge, Skills, and Abilities Required :

Physical Demands and Work Environment :

Disclaimer :

Qualifications

Education High School (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.